Welcome to PrimeAutos.lk’s Help Center. Below you’ll find answers to some of the most common questions we receive.
🚚 Shipping & Delivery
Q: Do you deliver island-wide in Sri Lanka?A: Yes, we deliver to all locations across Sri Lanka.
Q: How long does delivery take?A: Delivery usually takes between 24 to 72 hours from the time your order is confirmed.
Q: What is the shipping cost?A: We charge a flat rate of LKR 350 for all deliveries. Shipping fees are paid by the customer.
💳 Orders & Payments
Q: What payment methods do you accept?A: We accept cash on delivery (COD), bank transfers, and online payments via secure gateways.
Q: How do I place an order?A: Simply browse our products, add your desired items to the cart, and proceed to checkout. You can also contact us directly to place an order.
🔄 Returns & Exchanges
Q: Do you accept returns or exchanges?A: Returns or exchanges are handled on a case-by-case basis. If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
Q: Who pays for return shipping?A: In the case of incorrect or damaged items, we will cover the return shipping costs.
🛠️ Products & Support
Q: Are your products brand new?A: Yes, all our products are 100% brand new and sourced from trusted suppliers.
Q: Do you offer product warranties?A: Warranty details vary by product. Please refer to the product description or contact us for specific warranty information.
📞 Need More Help?
Still have questions? Feel free to call us at (+94) 76 389 3789 or email [email protected]. We’re always happy to assist you.
