Returns & Refund Policy

At PrimeAutos.lk, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

🔁 Return Window

You may request a return within 7 days from the date of delivery.

✅ Eligibility for Returns

To qualify for a return, the item must:

• Be unused, unopened, and in its original condition
• Be free from scratches, damage, or wear
• Be returned with the original packaging, including all accessories, tags, and manuals (if applicable)
• Be accompanied by proof of purchase (e.g., invoice or receipt)

❌ Non-Returnable Items

We do not accept returns on:

• Items damaged due to misuse or negligence
• Products that show visible signs of use
• Custom or special-order items (unless faulty)

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued via the original payment method within 5–7 business days
• If paid via cash on delivery, a bank transfer refund will be arranged

🚚 Return Shipping Costs

• Return shipping costs must be covered by the customer
• In cases of incorrect or damaged items sent by us, we will arrange and cover the return shipping

📞 Need Assistance?

If you need to initiate a return or have any questions, please contact our customer service team:

📧 Email: [email protected] 📞 Phone: (+94) 76 389 3789